Improve HCAHPS
The HCAHPS process is not only designed to compare and advise about bicycles. The fact of the matter is that medicare has integrated the HCAHPS results in their worth based purchasing system, which directly joins hospital's reimbursement payments for their individual experience scores. For many hospitals in the United States this represents between $300.000 and $2.000.000 annually in earnings received from medicare.

How to improve press ganey
As you can see, this isn't a trivial matter for hospital administration. The truth is that enhancing HCAHPS scores is a significant priority for health care organizations.

If your objective is to set your business as"Hospital of Choice" in your region, it is essential that you launch a realtime patient satisfaction measurement program. This plan will let you integrate patient satisfaction tracking into your daily interactions with patients. This way you'll have the ability to find problems and implement adjustments before they could change your official HCAHPS scores.

To describe why this constant measuring is so important, you need to understand that the HCAHPS procedure. This government backed survey tool is administered to a small sample of discharged patients who meet the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients per year.

Even though most organizations may surpass this sample size, it is clear that the amount of patients surveyed is comparatively small compared to the total population of releases. Just a couple discontented patients that happen to fall in the sample may provoke a substantial fall in the overall HCAHPs scores.

If you put your realtime satisfaction information in the hands of frontline managers, you are making an immensely powerful environment for continuous improvement. Issues can be detected immediately and corrective measures can be opted in on the fly. A few hours after, your team will be verifying whether the measures have generated the desired response.

The concept of truly realtime measurement of patient satisfaction was not possible until quite recently. As a result of an innovative new technology hospitals can now monitor patient satisfaction easily and easily within the daily in hospital routines. Patients respond quick polls by touching the screen of the portable"gustometer" with their fingers right in their rooms. Considering that the entire survey process usually takes approximately a minute and a half, the usage of this gustometer may be integrated into the normal day to day interactions with your patients. Once done the questionnaire is automatically collected by the program's servers, tabulated and ready for analysis.

More importantly the instrument incorporates a very sophisticated business intelligence system which will let you extract the maximum value from the survey data. You'll have the ability to contrast your customized profile queries with the outcomes of each valuation question. Additionally, it allows you to accommodate your surveys on the fly to structure your polls in a manner which guarantees high participation prices.